Hardware Warranty

Last Updated: December 14, 2025

1. Limited Warranty

A8E Group Ltd. ("Paean") warrants that the enclosed hardware device (the "Product") will be free from defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period").

2. Subscription-Based Extension

For users with an active "Executive" or "Pro" subscription:

• Continuous Coverage: As long as your subscription is active, your hardware warranty is extended indefinitely.
• Priority Exchange: Executive tier members are entitled to advance exchange (we ship the replacement before receiving the defective unit).

3. What is Not Covered

This Warranty does not apply to any non-Paean branded hardware products or any software, even if packaged or sold with Paean hardware. This warranty does not cover:

• Consumable parts, such as batteries (unless failure has occurred due to a defect in materials or workmanship).
• Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.
• Damage caused by use with a third-party component or product that does not meet the Paean Product's specifications.

4. How to Obtain Warranty Service

Please access and review the online help resources described below before seeking warranty service. If the Product is still not functioning properly after making use of these resources, please contact an A8E representative at:

Email: hi@a8e.ai